Privacy Policy
1. Introduction This Privacy Policy (the “Policy”) describes how Yantria (the “Agency”), operated by Travel Smart Ltd. located at 66 Bregalnitsa Street, Sofia 1303, Bulgaria, collects, uses, and protects the personal data of users who access and interact with the Website (www.yantria.com). By using the Website, you consent to the data practices described herein.
2. Data We Collect
- Contact Form Submissions: When you submit a query through the Website’s contact form, we collect your name and email address. This data is required to respond effectively to your inquiries.
- Cookies: The Website uses cookies to enhance user experience, analyze site usage, and support marketing efforts. Cookies are small text files stored on your device that may collect information such as your browsing behavior, preferences, and device information. Users can manage or disable cookies through their browser settings; however, some Website functionalities may be limited if cookies are disabled.
- Third-Party Data Collection: Through Google Analytics and Facebook Pixel integrations, we collect anonymized data, including but not limited to website traffic statistics, user behavior patterns, and demographic information. This data is aggregated and does not contain personally identifiable information.
- Contests and Games: From time to time, the Agency may organize contests, quizzes, or similar interactive events. Participation in such events may require the collection of additional personal information, including but not limited to names, email addresses, and other relevant details. Participants will be explicitly informed about the specific data being collected and its purpose. The data will be used exclusively for administering the event and will be deleted upon its conclusion unless otherwise required by law.
- Client Partnerships: For the purposes of entering into contractual relationships and fulfilling invoicing requirements, the Agency collects and processes client data, including but not limited to:
- Company name;
- Company address;
- VAT number;
- Name and contact details of the representative person; and
- Bank account details. This information is used strictly for fulfilling legal and financial obligations and is safeguarded in accordance with applicable laws.
3. Use of Data
- Communication: Data collected via the contact form is used exclusively to respond to user inquiries.
- Website Optimization: Anonymized data collected through third-party tools is used to analyze and enhance Website functionality and user experience.
- Event Administration: Personal data collected for contests and games is used solely for their administration and execution.
- Contractual Compliance: Client data is utilized to prepare contracts, issue invoices, and ensure compliance with relevant legal and regulatory requirements.
4. Data Sharing The Agency does not sell, trade, or share personal data with third parties except as required by law or necessary to deliver its services. In such cases, data may be shared with trusted partners who are contractually obligated to maintain confidentiality and data security.
5. Security Measures The Agency implements robust security protocols, including encryption, access controls, and regular system audits, to safeguard personal data against unauthorized access, disclosure, or alteration. While these measures are designed to provide a high level of protection, no method of data transmission or storage can guarantee absolute security.
In the event of a data breach, the Agency will take the following steps in accordance with applicable legal requirements:
- Promptly identify and contain the breach to prevent further data loss.
- Notify affected individuals without undue delay, providing details about the breach, the type of data affected, and recommended steps to mitigate potential risks.
- Inform relevant regulatory authorities, such as data protection agencies, as required by law.
- Conduct a thorough investigation to determine the cause of the breach and implement corrective measures to prevent future occurrences. The Agency implements robust security protocols, including encryption, access controls, and regular system audits, to safeguard personal data against unauthorized access, disclosure, or alteration. While these measures are designed to provide a high level of protection, no method of data transmission or storage can guarantee absolute security.
6. Your Rights
- Access and Rectification: You have the right to access the personal data the Agency holds about you and request corrections if the data is inaccurate or incomplete.
- Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format and, where technically feasible, request that it be transferred to another data controller.
- Data Deletion: You may request the deletion of your personal data, subject to the Agency’s compliance with legal obligations.
- Right to Lodge a Complaint: If you believe your rights under applicable data protection laws have been violated, you have the right to lodge a complaint with a supervisory authority, such as the Commission for Personal Data Protection in Bulgaria or the relevant authority in your jurisdiction.
- Right to Withdraw Consent: You have the right to withdraw any consent previously provided for the collection and processing of your data. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
- GDPR Compliance: For users in the European Union, the Agency adheres to the General Data Protection Regulation (GDPR), ensuring transparency and granting users the right to access, correct, or delete their personal data, as well as to restrict or object to its processing.
- Access and Rectification: You have the right to access the personal data the Agency holds about you and request corrections if the data is inaccurate or incomplete.
7. Changes to Privacy Policy The Agency reserves the right to amend this Policy at any time. Any updates will be posted on the Website, and the revised Policy will include the date of the latest revision. Your continued use of the Website constitutes acceptance of the updated Policy.
8. Contact Us For any questions, concerns, or requests related to this Policy, please contact us using any of the following methods:
Address: Travel Smart Ltd., 66 Bregalnitsa Street, Sofia 1303, Bulgaria.
Email: contact@yantria.com